Privacy Policy
Last updated 31 August 2026
This policy explains what personal information Eco Friendly Solutions collects when you book an e-waste pickup, why we need it, how long we keep it, and how you can have it corrected or deleted. It covers our website at ewastecollectionkerala.com and our booking app at app.ewastecollectionkerala.com.
We have written it in plain language rather than legal boilerplate. If anything here is unclear, phone us on 9447930447 and we will explain it.
Who we are
Eco Friendly Solutions is an e-waste collection and aggregation business operating in Kerala, consented by the Kerala State Pollution Control Board under KSPCB/KT/ICO/10023324/2023. Registered address: 8/57C 57E, Vettath Business Zone, Melampara P.O, Thalappalam, Kottayam 686578, Kerala. GSTIN 32CJAPM8823N2ZW.
For the purposes of the Digital Personal Data Protection Act 2023, we are the Data Fiduciary for the information described below. That means we decide what is collected and why, and we are accountable for it.
What we collect, and why
When you book a pickup
| What | Why we need it |
|---|---|
| Your name | So our team knows who to ask for at the door |
| Your mobile number | To confirm the pickup and message you before we come. It is also how you look up your own booking history. |
| Pickup address, PIN code and landmark | To find you, and to group your pickup with others nearby |
| Photographs of your e-waste | To judge what vehicle and how many people to send, and to quote accurately |
| Preferred day and time | To schedule the visit |
| What items you have, and rough weight | To plan the collection |
| Business name and GST number (businesses only) | To raise a proper invoice and issue recycling certificates |
Only the name, mobile number, address and PIN code are required. Everything else is optional and the app works without it.
What we record during the collection
- The weight collected in each category, and the rate applied that day
- The amount paid to you, how it was paid, and any payment reference
- Which of our team collected it, and when
- Any note our team writes about the condition of the goods
- Your rating and comment, if you choose to leave one
We keep these because they are our record of a completed transaction, and because the E-Waste Management Rules require us to account for what we collect and where it goes.
What we do not collect
We do not use advertising trackers, analytics services, or third-party cookies. We do not track your location. We do not ask for your date of birth, ID numbers, bank details or card details, and you should never give them to anyone claiming to be us. The app stores a temporary copy of a half-finished booking in your own browser so you do not lose it if the page reloads; that copy stays on your device and is cleared when the booking is sent.
Who can see your information
Access is restricted by role, and the system enforces it rather than relying on trust:
- Drivers and collection staff see only the pickups assigned to them
- Accounts staff see what is owed and paid
- Managers and the owner see all bookings, in order to run the operation
Every time a member of our team opens a customer photograph, records a payment, cancels or holds a booking, that action is logged with their name and the time. Only the owner can read that log. It exists so that misuse can be traced.
Who we share it with
We do not sell your information, and we do not share it for marketing. We share it only:
- With Supabase, the service that stores our data on our behalf
- With Sahya Solutions Group of Waste Management, our authorised recycler, and then only the weights and categories collected — not your name, address or phone number
- With the Kerala State Pollution Control Board or other authorities, where the law requires us to report what we have collected
Where your information is stored
Our database and photographs are held by Supabase on servers in Singapore. This means your information is processed outside India. It is encrypted in transit and at rest, and photographs are stored in a private area that cannot be opened by a public link.
How long we keep it
| What | How long |
|---|---|
| Photographs of your e-waste | 90 days after the pickup is completed or cancelled, then deleted |
| Booking record — name, phone, address | 3 years, so you can look up your own history and we can answer queries |
| Weights, amounts and payment records | 8 years, as required for tax and GST records |
| Cancelled bookings never collected | 1 year |
After those periods we delete the personal details. We may keep the weights and categories with no name attached, because we are required to report tonnages and because it is how we measure what we recycle.
Your rights
Under the Digital Personal Data Protection Act 2023 you can ask us to:
- Show you what we hold about you
- Correct anything wrong or out of date
- Delete your information, where we are not required by law to keep it
- Withdraw your consent at any time — though we then cannot complete a pickup
- Nominate someone to exercise these rights if you die or become incapacitated
To do any of these, phone 9447930447 or email efstl005@gmail.com with your mobile number and, if you have one, a booking ID. We will confirm it is really you before making changes, and we will respond within 30 days.
You can also see your own booking history at any time, without contacting us, using Track my pickups in the app. It asks for your mobile number and one of your booking IDs together, so that knowing a phone number alone is not enough to look someone up.
Grievance officer and complaints
Under the Digital Personal Data Protection Act 2023, we must name the person responsible for answering questions and complaints about your information. That person is:
Ajmal Gafoor
General Manager, Eco Friendly Solutions
Phone 9447930447
Email efstl005@gmail.com
If you are unhappy with how we have handled your information, contact him first and we will try to put it right. We will acknowledge you within 7 days and give you a full answer within 30 days. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.
Children
This service is meant for adults arranging the disposal of their own or their organisation's equipment. We do not knowingly collect information about anyone under 18. If you believe we have, tell us and we will delete it.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date at the top. If the change is significant, we will say so on the booking screen.
Contact
Eco Friendly Solutions
8/57C 57E, Vettath Business Zone, Melampara P.O, Thalappalam, Kottayam 686578, Kerala
Phone 9447930447 · Email efstl005@gmail.com